Everything you need to know about booking, check-in, and what to expect during your Ellicottville stay. If your question is not covered here, reach out and a member of our local team will get back to you, usually within minutes.
Booking
How do I book a property?
Browse all 41 of our Ellicottville rentals at our property directory, then book direct at book.evl.rentals. You can also find our homes on Airbnb, VRBO, and Booking.com.
Why should I book direct?
Booking direct saves you about 15% compared to Airbnb and VRBO because you skip third-party service fees. You also work with our local team directly from day one.
What is your cancellation policy?
Policies vary by property and booking platform. The exact terms for your stay are shown before you confirm your reservation and again in your confirmation email.
Check-In and Your Stay
How do I check in?
Every home has a smart lock, and we send you a personal door code before arrival. No key pickup needed. Codes are unique to your stay and retired after checkout.
What is provided in the home?
Every property is professionally cleaned and fully stocked: fresh linens, towels, kitchen essentials, and starter supplies are ready when you arrive.
What if I need something during my stay?
Our local team is available 24/7, and our average response time is about 3 minutes. Message us any time and we will take care of it.
Policies
Are pets allowed?
Some of our homes welcome pets. Check the individual listing, or ask us before booking and we will point you to the right property.
How many guests can stay?
Each listing shows its maximum occupancy. We follow the Town of Ellicottville short-term rental rules, so the listed limit is the firm number.
Still Have Questions?
Send us a note and we will get right back to you.