Guest Help

Need help? We’re standing by.

Before your stay, during your stay, or after checkout, reach out any time. Our Ellicottville team is here to help. Whether it’s 2 PM or 2 AM.

Tap to reach us.

On your phone? Tap a button below and we’ll pick up or write back right away.

Call Us

(716) 350-2787

Available any time of day or night.

Text Us

(716) 350-2787

Often the fastest. Our team reads every text.

Email Us

hello@evl.rentals

Best for longer questions, photos, or anything that needs a paper trail.

Already booked?

You can also reach us right inside the platform you booked on. Airbnb, Vrbo, Booking.com, or wherever you reserved. Just use the messaging on your reservation and our team will pick it up.

Still planning your trip?

Browse our homes, lock in direct-booking savings, and skip the third-party fees.

Book Direct and Save 15%